Since it happens again and again that our customers buy our products on ebay, we would like to go into the special features of the returns.
Basically, what is bought on ebay must be reversed via ebay. This is anchored in the ebay guidelines. Our returns portal is also not suitable for our ebay customers, as for data protection reasons no e-mail addresses of the customers may be sent to us, and no return can be requested in our returns portal without a correct e-mail address.
We have worked out the following instructions with ebay:
Only the buyer can initiate the return.
Instructions: In the Seller Cockpit Pro, call up the item and click on the "Return this item" button.
A new window will open where you can select the reason for the return. Go on. In the next step, you can write your own text about the reasons for the return and also upload photos. If you have given all the information, click on "Confirm return".
Experience has shown that the buyer will contact you in a timely manner. I would be happy to send you an informative link to this topic: https://www.ebay.de/help/buying/returns-refunds/rckgabe-eines-artikels-gegen-eine-rckerstattung?id=4041 * Link points to external ebay site
The following link will take you to the Seller Cockpit Pro: https://www.ebay.de/help/selling/selling-tools/verkufercockpit-pro?id=4095 * Link points to external ebay site
The Seller Cockpit Pro is free to use for every eBay member.
We hope to have brought you a little light into the dark, and do not hesitate to contact us if you have any further questions.
